Db99 believes entertainment is only truly enjoyable when it's experienced responsibly. We want every user to play in a healthy, informed, and safe way – which is why we've put together a range of tools and resources to help.
Online betting and gaming are forms of entertainment – they should never be treated as a source of income or a solution to financial problems. Responsible gaming at db99 means betting within your means, respecting your time and money limits, and keeping gaming from taking priority over your other responsibilities.
Db99 believes that an informed player is a happy player. That's why we encourage all our users to stay aware of their gaming habits. Our platform offers a variety of tools to help you stay in control.
People often do not realise when recreational gaming has crossed into problematic territory. Watch out for the following warning signs:
Keep in mind: These signs are not a mark of weakness – they indicate a health issue. With the right support, full recovery is possible. db99's support team is always here for you.
Db99 is more than a gaming platform – we are committed to building a responsible community. Our responsible gaming policy aligns with international standards, and we continuously work to improve it.
We believe that building a healthy gaming environment requires both the platform and the user to work together. On behalf of db99, we make this commitment: we will never encourage you to play beyond your means, we will help you set limits, and we will guide you toward professional support whenever needed.
db99's pledge: We block users under 18 from creating accounts, monitor for unusual gaming patterns, and actively work to prevent problem gambling.
Use these tools to keep your gaming experience under control
Set a maximum deposit limit – daily, weekly, or monthly. Limits take effect immediately once set. To increase a limit, a 7-day waiting period applies.
Set a limit on how much you can wager within a given period. This helps protect you from significant losses.
Set a daily limit for how long you spend on the platform. When your time is up, you will be logged out automatically.
A pop-up message will appear at set intervals to remind you how long you have been playing and how much you have won or lost.
Need a short break? Take a cooling-off period of anywhere from 24 hours to 6 weeks. You won't be able to log in to your account during this time.
For a long-term break, you can fully close your account for anywhere between 6 months and 5 years. The account cannot be reactivated during this period under any circumstances.
How do I activate these tools? Go to Account Settings > Responsible Gaming to activate any of the tools. Or email us directly at support@db99.click – we'll respond within 24 hours.
6 reasons you're safe on our platform
Age verification is mandatory when registering at db99. Withdrawals and certain features are unavailable until KYC is completed with a valid national ID. No one under 18 is permitted to play – this is a rule we strictly enforce.
Your db99 account gives you full access to your betting history, deposit and withdrawal records, and win/loss statistics at all times. Transparency is at the core of what we do.
Db99's system automatically detects unusual gaming patterns. If a user's behaviour appears to be heading toward problematic gaming, we proactively reach out.
If you believe a family member is using db99 and is unable to stop on their own, you can let us know. We'll review the account and take the necessary steps.
Db99 regularly shares tips and information on responsible gaming. We want our users to make informed, educated decisions.
Db99's support team assists with complete confidentiality and zero judgment. If you share your concerns, we'll help you find a solution – no negative comments, no questions asked.
Ask yourself the questions below. If you answer yes to more than 2, consider seeking support.
If the answer is yes – you are not alone. db99's support team and professional counsellors are ready to help.
Self-exclusion means voluntarily closing your own account for a set period. It is a brave and responsible decision.
After logging in, click the profile icon in the top right corner and select "Account Settings".
Go to the "Responsible Gaming" tab in your Settings.
Choose how long you'd like to take a break – 6 months, 1 year, 2 years, or 5 years.
Confirm your decision. It takes effect immediately and cannot be cancelled before the period expires.
If you can't find the settings, email us at support@db99.click. We'll take immediate action.
Simple ways to stay safe and have fun on db99
Don't Carry It Alone – Help Is Always Within Reach
Support@db99.click
Email us anytime – you'll receive a response within 24 hours.
Reach out about any issue directly through Live Chat on the db99 platform. Help is available instantly.
Consult a mental health professional specialising in gaming addiction. db99 can help connect you with relevant resources.
We believe responsible gaming is not just a policy – it is a culture. db99 is committed to building that culture. Your well-being is our greatest achievement.
Your Questions About Responsible Gaming, Answered
Join db99's safe and responsible gaming environment. Register today and claim your welcome bonus.